Asst Manager/Manager – RCM Operations

from 7 to 10 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

The RCM Manager position is responsible to manage and track the productivity of the account team and to insure that billing and collection activities are timely and accurate. The position supports the companys objective of efficiently and effectively providing management, oversight and assurance that clients cash collections, adjustments and accounts receivable balances are accurate and meet client benchmarks and expectations. In addition, the RCM manager will review monthly reports, analyze outcomes, identify trends, and ensure timely and proactive communication to clients

Roles and Responsibilities

l Strong customer service skills, answering client calls, prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally

l Initiate and maintains direct contact with clients, engaged in proactive resolution of issues and timely response to questions and concerns.

l Delivers timely required reports, initiates and communicates the resolution of issues, such as denial trends, collections accounts, inaccurate or incorrect charges, vendor input and implementation.

l Maintain a schedule of client meetings either monthly or quarterly depending on the size and scope of client.

l Track clients AR productivity (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met

l Professionally interact with clients and patients to resolve questions and concerns;

l Ensure standard operating procedures (SOP) are followed and improvements occur

l Analyze reports to determine when, how and why decrease in clients AR; includes denials, unbilled, credit issues; holds; communicate with client and staff to resolve

l Maintain standardized operational workflows to ensure efficiencies, quality outcomes and maximized revenue

l Effectively use developed dashboard reporting to maintain and use to demonstrate performance

l Perform period reviews to mentor and give constructive feedback to improve performance

Desired Candidate Profile

Candidature with strong back ground in US Health care RCM process with minimum 7 years of professional experience and at least 2 years into management role can apply.

Job Location:- Coimbatore

Interested can send your profile to

Role:Assistant Manager/Manager -(NonTechnical)

Salary: Not Disclosed by Recruiter

Industry:Medical Services / Hospital

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Role CategoryVoice

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile

Quintessence Business Solutions Services Pvt Ltd

Quintessence is amongst the three Indian Healthcare BPOs companies featured in Beckers Hospital Review listing. We've been in business for 9 years, with nearly 1000 employees and a 100% US-based customer base. Were located in Elnet Software City, Chennai; Tidel Park, Coimbatore & Hanudev Infocity, Coimbatore. We offer industry-topping compensation & benefits like health insurance, liberal incentives and more.

Company Info
View Contact Details+

Contact Company:Quintessence Business Solutions Services Pvt Ltd

Address:Quintessence Business Solutions & Services D Block 5th Floor, Hanudev Info Park, Nava India, Coimbatore - 28 (Hindusthan Arts College Road)